Express Service Advisor
What does an EXPRESS SERVICE ADVISOR do?
Our Service Advisors are our owners’ human connection to their Subaru for the life of their ownership experience. “Express” Service Advisors work primarily with younger vehicles, still under Subaru’s warranty, that are in for quick services like oil changes and tire rotations. The demands of the job are every bit as intensive as those of the full-shop Service Advisors due to our high volume. But the Express lane is a great place for entry level advisors to earn their stripes on the customer service front line.
Subaru owners have a unique relationship with their car. It’s up to our Service Advisors to listen and earn owners’ trust and respect. That can only be accomplished through honesty and efficiency in the service drive. Like their full-shop counterparts, Express Service Advisors take responsibility for each vehicle while it’s in the shop and long after it leaves. They know that people want to get what they need and get back on the road, knowing that all issues have been addressed.
It’s expected that the Wilsonville Subaru Service Department will be among the busiest in the Northwest. So, our Service Advisors need to be great at what they do. They must stay in a constant state of training and awareness. They have to encourage their service teams to treat every car like it’s the most important car in the shop right now. They understand their mission and strive to meet their goals and those of the department. They are Subaru experts.
What makes a great Wilsonville Subaru Express Service Advisor?
Although this is an entry-level service writer position, top candidates for Express Service Advisor will have considerable experience in automotive know-how and a strong desire to work one-on-one with customers. This is a technical consulting position and will take advantage of every ounce of experience you have. We will also strongly consider college education in lieu of experience. Great Express Service Advisors will find a fulfilling career at Wilsonville Subaru with many advancement opportunities
What do the pay and benefits plans look like?
Express Service Advisors get a great compensation package and earn as part of a team. In addition to weekly paychecks, you get access to our top-notch, affordable health insurance plan which includes medical, dental, and vision for you and your family. We have many additional benefits for our team members including company discounts at our dealerships, paid time off, and a great retirement savings plan.